Kairova Wellness Private Limited
Your AM/PM sachets are not dispatched on purchase. Dispatch follows your VPD, your Day 0 biomarker collection, and a Tier 1 or Tier 2 clearance from Physician Triage.
This Shipping Policy (“Policy”) forms part of, and should be read together with, the Valyova Terms & Conditions available at valyova.com and linked at checkout. Capitalised terms used but not defined in this Policy shall have the meaning given to them in the Terms and Conditions, the Refund & Exchange Policy, or the Privacy Policy, as applicable.
This Policy explains how and when your AM/PM sachets are dispatched and delivered following purchase of a Valyova Membership.
Unlike a standard e-commerce order, your AM/PM sachets are not dispatched immediately on purchase. Dispatch is conditional on completing your Vitality Performance Dossier (VPD), your Day 0 biomarker collection, and receiving a Tier 1 or Tier 2 clearance from Physician Triage, as described in the Membership Journey clause of the Terms & Conditions. Placing an order and completing payment does not, by itself, guarantee or trigger dispatch.
As a guide, dispatch typically follows within approximately 7–10 days of your order, subject to your own availability for completing the VPD, scheduling your Day 0 biomarker collection appointment, and attending your physician consultation — each of which is mandatory before anything ships.
Once you are cleared by Physician Triage and your AM/PM sachets are dispatched, delivery typically takes 2–3 business days, depending on your location. Members in non-serviceable or remote pincodes may experience a longer delivery timeline; we will inform you via the Concierge if this applies to your address.
Deliveries are fulfilled through our logistics partner, Shiprocket.
Shipping is included in your Membership fee. There is no separate or additional shipping charge.
We currently ship within India only. We do not offer international delivery at this time.
Under your current Membership plan, your AM/PM sachets are dispatched as a single shipment. In the rare event that Valyova needs to split your order into more than one shipment for any reason, we will notify you in advance via the Concierge.
You will be notified via the Concierge once your Membership is dispatched, together with any available tracking information.
If we are unable to deliver your AM/PM sachets within the estimated delivery timeline for any reason, we will notify you via the Concierge, along with the reason for the delay. See the Terms & Conditions (Delivery clause) for how such delays are handled.
If your AM/PM sachets arrive visibly damaged, defective, or tampered with, this is handled as an exchange, not a refund. See the Refund & Exchange Policy for the full process, including reporting timelines and evidence requirements.
If you need to change your delivery address after your order has been placed, contact the Concierge as soon as possible. We will make reasonable efforts to accommodate the change, but this cannot be guaranteed once your shipment is in transit.
For any questions regarding this Shipping Policy, contact us at hello@valyova.com or to check status of your shipment, please contact us via the Valyova Concierge WhatsApp channel.
Tracking your shipment
You are notified through the Concierge once your Membership is dispatched, together with any available tracking information.
For questions about this policy, write to hello@valyova.com. To check the status of a shipment, contact us on the Valyova Concierge WhatsApp channel.
Step 2 of 3 — Safety Check
